New Options Available to Report an Outage
When the power goes out, EREC’s Outage Management System rapidly gathers and compares data from automatic meter signals and incoming reports to provide precise outage details to the dispatch center. Although EREC meters automatically detect power outages, members are asked to report all power outages in case the meter signal is obstructed.
As always, your outage can be reported by calling the EREC outage number at 1-877-OUT-EREC.
Now there are two additional methods to report an outage as an alternative to calling the outage number. Outages can be reported via the EREC website and the EREC Mobile App.
To report an outage on www.erec.com, click on Pay Your Bill & Manage Account. Login to your account using your account number and password. Click on the Outage tab, enter the requested information and click Report Outage.
For mobile app outage reporting, login into your account and press the right arrow. Next, press the menu icon in the top left corner and choose Report an Outage. Enter the requested information and press Report an Outage to submit.
Reporting your outage has never been easier. EREC’s meters will send your outage data directly to the dispatch center, but EREC requests members to report their outage using one of these options to ensure the Outage Management System has all the information needed to restore your power as quickly as possible.
The EREC Mobile App can be downloaded by searching for Escambia River Electric Cooperative in the Apple and Android app stores.