COVID-19 Response
Note from the CEO
As we navigate this new normal we’re living due to the COVID-19 pandemic, EREC continues to provide the essential service of electricity to our communities 24/7/365. Not only does energy support our community members as they homeschool their children, work from home or just carry on their daily activities of living, but reliable electricity is also vital for our frontline heroes – doctors, nurses, and other first responders – to be able to perform their jobs of critical care to the public.
Our office is complying with CDC guidelines in every way possible to protect our members and employees. Some of the safety precautions we have implemented include closing our lobbies and encouraging remote options for electric service such as email, phone, or online at www.erec.com. Social distancing parameters for our employees include separating our line crews with rotating work schedules and dividing office departments into shifts so they can practice social distancing even when in EREC facilities.
It is important to note that these safety measures have not changed our employees taking care of business as usual. EREC staff is still here, working behind the scenes, making sure the power is flowing and our members’ needs are being met.
These are challenging times for all of us, and we are doing everything we can to support our members adversely affected by this virus. Members in need should contact our office for a temporary relief plan. Although they will still be responsible for account payment, we will provide access to community financial assistance resources and work with them on a future payment schedule.
The coronavirus pandemic has created uncertainty for all of us during this unprecedented time. However, we want to assure you, our members, that our commitment to your energy needs will not waver. As always, our priority is reliable power delivery to the communities we serve.
Ryan C. Campbell, P.E.
CEO
Escambia River Electric Cooperative, Inc.
