A Message to Our Members

The coronavirus pandemic has created uncertainty for all of us during this unprecedented time. However, we want to assure you, our members, that our commitment to your energy needs will not waver. As always, our priority is reliable power delivery to the communities we serve.

We urge everyone to follow the Center for Disease Control’s guidelines to protect yourself from the virus by washing your hands frequently, avoiding touching your face and putting distance between yourself and other people. Visit www.cdc.gov/coronavirus for additional information on how to protect yourself and prevent the spread of the virus.

Here are a few steps we are taking to continue serving our members as safely as possible:

  • Effective Wednesday, March 18, we closed the lobbies of our offices to the public until further notice.
  • Jay Office: The drive-through remains open to the public.
  • Walnut Hill Office: The post office mail receptacle area remains open with limited service. Members may still check their P. O. boxes, drop off small mail or packages. Postage purchasing and large package drop-off will need to be handled at a full-scale post office facility.

We encourage our members to utilize remote options for electric service. Payments may be made by mail, online at www.erec.com, by telephone autopay or by night depository. Services such as opening or closing an electric, water or internet account; making changes to your services; inquiring about your account balance, service orders, etc. can all be handled by email or phone as well. Contact memberservices@erec.com or call (850) 675-4521 / 1-800-235-3848 for assistance.

Ryan C. Campbell, P.E., CEO