EREC Member Account Numbers have Changed!

December 13, 2011

Effective December 12, all Escambia River Electric Cooperative members’ account numbers changed to include a three-digit “separator” at the end (instead of the previous two-digit: “separator”).  Your new account number now contains a 0 before the last two digits.  For example, if your current account number is 12345-01, your upgraded account number would be 12345-001.

You must update your payment information if you use any third-party methods for paying your bill each month, such as automatic payments through your bank account.  (No action is required if you mail your payment each month, pay by phone, pay in person or signed up for auto-pay with EREC online).

Please take the necessary steps today to ensure your bill payment transactions are not interrupted.  If your payment is sent to the wrong account number, our system will not recognize it and your payment will not be credited to your account.

EREC apologizes for any inconvenience this change may cause.  However, we believe all members will benefit from the added services and greater efficiency made possible by our new billing system.

If you have questions concerning any of these programs or changes, please contact a Member Care Representative at 1-800-235-3848.

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